Your questions & our answers
Here, you will find the most important information on our visitors’ frequently asked questions about our services – sorted by keyword, in alphabetical order.
Animals in the museum
Dogs and other animals may only accompany visitors to the castle moat and inner courtyard, with the exception of guide dogs for the blind and assistance dogs; these are also admitted to the museum as long as the museum rules are followed. Dogs must be kept under control in line with regulations and place such that all entrances and exits can be used without hindrance.
Audio guides for our permanent and special exhibitions are available in German. We ask for a 5-euro deposit for our high-quality devices.
Our museum is fully accessible. For people with physical disabilities, the lift and stairlift provide step-free access to all exhibitions and the cloakroom and toilet areas. A wheelchair is available at the museum ticket desk.
- Theresa Leschber / Bettina Rost / Bettina Salzhuber
- T.: +49 345 21259 -52 / -71 / -48
- F: +49 345 20299-90
Cloakroom and lockers
For the safekeeping of your items of clothing and bags, cloakrooms and lockers are available in the museum basement during all opening hours. They can be used free of charge; one- or two-euro coins are required to work the lockers. Bulky items of all kinds must be handed in, such as umbrellas, rucksacks and bags larger than DIN A4 (20 x 30 cm). No liability is assumed for the cloakroom and the contents of the lockers.
We always have an open ear for your ideas, requests, suggestions and, of course, praise. Let us know what you think in our guest book at the museum entrance, or by sending an e-mail to this address:
Public guided tours of the permanent exhibition and special exhibitions take place regularly in German. Current times can be found in the events calendar.
Individual tours of the permanent exhibition and special exhibitions are available in German, English, French, Spanish, Russian or Dutch.
- Kathrin Seupt
- T: +49 345 21259-73
- Tue 9am – 1pm | Thu 1pm – 5pm
Food and drink
For a culinary break, the MoritzKunstCafé has a wide range of offerings. There’s something for every taste, whether you prefer seasonal mains, fresh salads, savoury snacks or home-made cakes, gateaux or lemonade.
- Friedemann-Bach-Platz 5
- 06108 Halle (Saale)
- T: +49 345 4704807
If you find any items in the museum, please hand them in to an assistant or at the ticket desk, or inform an assistant.
Kunstmuseum Moritzburg Halle (Saale) does not have a separate visitor car park. Visitors are requested to use the public, outdoor and indoor car parks in the immediate vicinity of Moritzburg Castle:
73 spaces directly in front of the museum
“Händelhaus-Karree” indoor car park
Dachritzstrasse 10: 378 spaces; just a roughly six-minute walk away
Friedemann-Bach-Platz parking: Two coach parking spaces directly in front of the museum
Motor vehicles may not be driven onto or parked on the castle grounds without special permission. Permission may only be granted by Kulturstiftung Sachsen-Anhalt. The designated parking areas must be used for these purposes. When authorisation is granted to motor vehicles, bicycles etc., they are parked at your own risk.
Photography and filming in the museum
Photography – for private, non-commercial purposes only – is permitted in the permanent exhibition without a flash, tripod or selfie stick, as long as the artworks are kept safe and the photographer maintains a distance of least 50 cm and treats other visitors with consideration. This permission does not apply to third-party rights. Permission is required to photograph or share images of content protected by copyright or personal rights.
Individual works which may not be photographed or filmed on the instructions of the owner or author are labelled accordingly.
Photography and filming may be prohibited in special exhibitions. Our staff will be happy to inform you.
Contact details to acquire reproduction rights
- Lina Aßmann
- T: +49 345 21259-72
- F: +49 345 20299-90
Prams and pushchairs
Prams and pushchairs may be used in the museum. To avoid accidents and damage, we reserve the right to ask you to place prams and pushchairs in the cloakroom depending on the number of visitors. Nappy changing facilities are available at the toilets.
Current press materials (press releases, images etc.) on the exhibitions and events at Kunstmuseum Moritzburg Halle (Saale) can be found here:
Press contact person
- Katrin Greiner
- Head of Communication, Press and Art Education
- Katrin Greiner
- T: +49 345 21259-12
- F: +49 345 2029990
Seating in the exhibition rooms
Seating is available in the exhibition rooms. Mobile folding stools are also available when going around the museum. A wheelchair is available at the museum ticket office.
Whether you are looking for our own exclusive, high-quality art-themed products, related publications, town guides or a special little souvenir to give someone or remind you of your trip, our museum shop has mementos “to go” for every visitor.
- Museum ticket office | museum shop
- Opening hours:
- Mon, Tues, Thurs to Sun, public holidays 10 a.m.–6 p.m
- closed Weds and on 24/12 and 31/12.
- T: +49 345 21259-11
Vouchers for museum shop, exhibitions and events
Vouchers are available at the museum ticket office or ordered with advance payment, and can be redeemed in the museum shop for tickets to exhibitions and events run by the museum (guided tours, workshops, presentations etc.). They are valid for two years. The vouchers cannot be paid out in cash.
Order with advance payment
- Birgit Behrens
- T: +49 345 4704999-914
- Vouchers are delivered on receipt of payment!
Wi-Fi is available free of charge throughout the museum building.